DEVELOPMENT AND IMPLEMENTATION OF CUSTOMER RELATIONSHIP INFORMATION MANAGEMENT SYSTEM

Authors

  • A. Kapiton
  • R. Baranenko
  • D. Tyshсhenko
  • T. Franchuk

DOI:

https://doi.org/10.26906/SUNZ.2022.2.024

Keywords:

information, information systems, customer relationship management system, software

Abstract

The article analyzes the state of the problem of developing and implementing a customer relationship management system. Features of the concept of "customer relationship management system" are considered. The authors performed an analysis of the developed system and its implementation in the field of professional development of IT professionals. Possibilities of intensification of information process development in the field of professional development of IT specialists are shown and analyzed. A database has been developed to solve the problem of software in the field of professional development of IT professionals.

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References

An overview of the top twenty CRM systems for business. URL: https://esputnik.com/uk/blog/oglyad-dvadcyatki-najk

Integration and implementation of one of the best CRMs in the world to automate the work of the sales department URL: https://uk.crmoz.com/crm-zoho

Kapiton, A. Modern problems of information security. Причорноморські публічно-правові читання: Матеріали міжнародної наукової конференції. Гельветика. 2021. Ч. 1. С.99-101.

What is a CRM system and how does it work? URL: https://www.terrasoft.ua/page/definition-crm

Аксютіна, А., Нестерцова-Собакарь, О., Тропін, В. Інтелектуальна власність: навч. посібник Дніпро, Дніпроп. держ. ун-т внутр. справ, 2017. 140 с.

Опис продукту dbForge Studio URL: https://itpro.ua/product/dbforge/?tab=description

Парпан, У. Інформатизація – сучасна тенденція розвитку освіти URL: http://aphd.ua/publication-381/

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Published

2022-06-07

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